First time customers use the code WELCOME for $$$ off at the checkout

Help Center

FAQ

Customer Service

When will you respond to my email?

Can I make changes to my order? (e.g. note, delivery date)

How come my order didn't arrive on the delivery date I selected?

Gift Box damaged by delivery company

Gift Box different from the photo

Gift Box missing products or add-ons

Gift Box has the wrong product(s) inside it

Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility

Contents within the gift box has shifted during transport

Gift Box not delivered for 2+ days (during the delivery process)

Cancellation Policy

Cancellation Policy

Delivery

Monday Orders (IMPORTANT FOR OUT OF AUCKLAND ORDERS)

What areas do you deliver to?

How do I select a delivery date?

What if I need to request a delivery time?

Can you deliver to PO Boxes, Apartments and Rural Addresses?

Can I track my order?

How much is delivery?

Do you deliver on weekends?

What happens if the recipient isn’t home?

What happens if I provided you with the wrong address?

What are the estimated delivery times?

What happens if I made an order for perishable goods and I am a Rural (RD) Address?

General

Can you make custom boxes?

What methods of payment do you accept?

iPhone Shop & Win T&Cs

Corporate or PR Orders

Do you accept large custom Corporate or PR orders?

Allergens

Allergen Summary

Nutritional Information

Donuts, Toppings & Colouring

Loose Confectionery

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