MYSTERY BOX

Dear Fiona,

We are truly disheartened to learn that the gift box you received for your mother's 88th birthday did not meet your expectations or align with the celebratory occasion. At Celebration Box, we take immense pride in curating thoughtful and memorable gift experiences, and it's evident that we fell short in this instance.

Your feedback is invaluable to us as it highlights areas where we need to improve. We will take a closer look at our product curation process to ensure that the items included in our boxes are appropriate for the intended recipient and occasion.

We understand your disappointment, especially when it comes to celebrating such a significant milestone as your mother's 88th birthday. Please know that we take situations like this very seriously, and we would appreciate the opportunity to make this right for you. Could you kindly contact us at info@celebrationbox.co.nz with your order details so that we can investigate further and find a suitable resolution?

Hi Sioned,

Thank you for sharing your feedback on our Mystery Box. We're sorry to hear that it did not meet your expectations. As a brand that prides itself on providing delightful and thoughtfully curated experiences, we regret that this particular offering fell short.

Your comments regarding the contents and presentation being more suitable for a younger audience are noted. We will review our Mystery Box offering to ensure it aligns with the sophisticated tastes and preferences of our adult customers.

While we aim to provide exceptional value through our carefully selected products and expert curation, we understand that individual preferences may vary. Your feedback is valuable in helping us refine our offerings to better meet the diverse needs of our customers.